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Frequently Asked Questions

After experiencing any property damage disaster, many people are left with more questions than answers. Your local D&W Restoration team has spent years dealing with what most people are fortunate enough never to experience. If you have a question related to property damage, disaster recovery, and restoration, D&W has the answers. If you don't find your answer in our FAQs, please feel free to contact us directly. We're always available to talk.

I have water/flood damage and need assistance. What time can I call you?

We have teams of certified water damage experts on call 24/7. We understand that water damage can happen at any time and any day.

Why should I choose D&W Restoration over the other guys?

We are here to help you (the homeowner). We work in this field because we care about what happens to you! We are a recovery/restoration company that assists people in restoring their lives after a loss, not just four walls! Often, customers have insurance to aid in the cost of any repairs, but less often do they have an advocate during the recovery/restoration process. Your recovery is our top priority! We are locally-owned and operated. We consider you our neighbor and we are small enough to listen but large enough to deliver!

My insurance company recommended a different restoration company; do I have to use them?

Texas insurance law allows you, the homeowner, to use the contractor of your choice, provided that contractor has the proper certifications and licenses. We work for you, not your insurance company. D&W Restoration collaborates with you as your advocate throughout the entire claims process, and we have worked with all insurance companies. 

How long will the restoration process take?

That is an open-ended question. Contact us today, and upon inspection, we can give you a better timeline to get your home restored. It depends on the nature and extent of the damage and what will need to be included in the scope of work to bring your property back to pre-loss conditions. Because we are a full-service company, we will be juggling many aspects of your restoration project at once in order to complete all of the tasks in a timely manner. 

We have been wanting to do some remodeling for the last few years, and, since our floors will be replaced, we thought it would be a good time to install new cabinets. Do you provide remodeling services outside of insurance scope?

Yes, our reconstruction division can assist you with your desire to remodel. We have experts on staff to assist with design and construction. Whether it is as simple as painting a single room, new kitchen cabinets, or a total home makeover, we can make your remodeling dreams become reality. 

Do you offer any warranties?

We provide a 3-year workmanship warranty on all work provided.